Cbeyond is ranked #5 overall
Page Views: 2,254Cbeyond Review: Rocker123 Ish
03/13/09Pros:
None listed
Cons:
Cbeyond is greatuntil you have a problem, then you're up river without a paddle. I'd recommend a company who can offer a little more and actually help you when the system goes down, which happens all the time.
Other Thoughts:
their techs are a joke - they couldnt even troubleshoot a liknsys consumer router, let alone a Cisco IAD
Cbeyond Review: What A Joke
03/13/09Pros:
None listed
Cons:
My phones and internet were down for nearly a week. I was literally running my business off my blackberry.
Other Thoughts:
the support staff had NO idea what was going on and how to fix it - give me a break!
Cbeyond Review: Chris
02/12/09Pros:
they worked flawlessesly, BUT for only 2 months, then all hell BROKE lose
Cons:
downtime, downtime, downtime, downtime, downtime, downtime, downtime, downtime, downtime, downtime, downtime, downtime, downtime, downtime, downtime,
had it for a year now, and have had over 200+ hours of downtime (yes i keep an excel log)
to top it all off, they hire people off the street or so it seems to run their NOC. For god sakes, one tech was stuck rebuilding the config on the IAD because he didnt know the commands. I literally had to call up a cisco tech and pay him $250/hr. just to tell cBeyond how to do their job. WHAT A JOKE!!!!!
Other Thoughts:
there SLA is the WORST on the plannet, dont be fooled, read the fine print. they will compensate you 1 day of you bill for every hour of downtime, BUT ONLY UP TO 5 HOURS!!!!
After that you get nothing!!!
And i have had 6 occasions where it has been down for 24hrs+
and 11 occasions where it has been down for over 5hrs+.
and i get like 200 bucks off a 2900 bill, are you kidding me (the sla discount is only for spoecific things, not the entire bill...also a crock)